Covid 19 Policy Statement

 

Covid-19 Policy

We are looking forward to welcoming you back and getting going again when we re-open on Saturday 18th July.

 

There are two important points to make at the outset.  First and foremost the scientific evidence is quite clear that covid 19 cannot be transmitted through food. Secondly we have always maintained very high standards of hygiene and health and safety, having been consistently awarded a five star rating on our food safety inspections.

We have considered in detail the most up to date government guidelines and advice issued by the public protection team at South Lakeland District Council.  In order to ensure the continued safety of our staff and customers we have carried out a further risk assessment and added a few additional measures to reduce the risk of covid 19 transmission for you our customers and us and our staff.

 

 

Technology For Menus, Ordering and Payment

 

From 18th July you can use our new ordering app ordertab.menu/greens to view our menus, place an order and pay. There will be three separate menus running at different times of the day;

  1. Breakfast 09.30 to 11.30.
  2. Lunch 12.00 to 15.00
  3. Drinks and cakes 15.00 to close

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You can book a table by facebook messenger, by email or by telephone. The table will have your name on when you arrive.

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You are still very welcome to pop in without a reservation for a meal and drinks or later on for drinks and cakes.

 

You will be asked to wait before being shown to your table and you will be able to order and pay at the table by the app which will be available to scan on a QR reader at the table. Laminated, wipeable menus will be available for the non-tech savvys amongst us.  Those menus will be disinfected in between use.

 

All payments will be contactless either through the app or if necessary by the card machine which will be brought out to the table

 

Anyone eating inside the restaurant will be asked to provide a contact name and number for tracing purposes in accordance with the government instructions on contact and trace

 

Spacing

 

  • On site we have removed a number of tables inside and outside to Increase the spacing between seats / tables

We have introduced a one way system inside the restaurant to enable socially distanced access to the toilets with social distancing and one way markers

 

 

Service

 

On site (indoors and outdoors) we will operate table service. You can order from your table on the app and we will bring your food and drinks to the table.  Cutlery and condiments will be brought out to the table with your food.  You can pay at the table on the app or if necessary through the card machine.

 

Staff will be wearing face masks.

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Cleaning

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Hand sanitiser will be available for customers upon entry.

 

Tables and chairs will be cleaned between each use.

 

Additional cleaning will take place with more frequent cleaning of high-contact areas and the toilets

  • Staff and customers will be reminded to wash their hands more frequently to reduce the risks of transmission
  • The interior of the restaurant will be kept well ventilated with all doors and windows kept open (weather permitting! We all know what a Lakeland Summer can be like!)

 

Learning and Listening As We Go

 

This is going to be a new way of doing things for us.  We will probably find that we will have to adjust things along the way so we will let you know. There maybe something that we have missed here or something that you would like specific reassurance about so please do get in touch.  Likewise do not be shy about giving us feedback; we have always tried to drive the business by listening to what our customers want.

Thanks

Rob and Karen